1. Digital service — no physical shipping
ExamPrep provides digital educational courses and premium access. No physical book, parcel or product is normally shipped, and no courier tracking applies unless a specific offer expressly states otherwise.
2. How access is delivered
After a successful payment and verification, eligible course access is activated digitally against the learner's ExamPrep account. The learner should use the same account connected with the purchase.
3. Course validity
Access is subject to the validity period shown for the purchased course. The validity period governs digital access; it is not a shipping or delivery estimate.
4. If access is not activated
- Confirm that the payment provider shows a successful payment rather than pending or failed.
- Sign in with the account connected to the purchase and check the relevant course.
- If access is still missing, email getsupport8@gmail.com with the registered contact, course name and transaction or order reference.
- Never send passwords, OTPs, UPI PINs, full card details or banking passwords.
5. Service interruptions
A brief delay may occur while payment status is verified or during a provider outage. Support will review verified payment and activation information and take reasonable steps to restore eligible access.